Are Objections Getting in the Way of your Sale?

duanechristensen1:

Thought I’d share this with my Non-Fat Advertising peeps too. I had a quick thought about overcoming sales objections – and it turned into this…

Originally posted on Sioux Falls Radio Advertising:

Sales Objections

Image courtesy of “phanlop88″ / freedigitalphotos.net

Overcoming Objections.

Is that the goal?  Are you sure?

I’m writing about this because I’m in Sales. I’m also in Advertising and Marketing – which is more Sales.  You are in sales in some way.  Have you been “taught” things about the science of selling?  Some sales education includes the topic of Objections.  It’s about anticipating objections – and then knowing how to precisely respond to those objections.

What do YOU think about anticipating objections?

I think that kind of thinking is backwards (or sideways?).  I believe that we’re encountered by objections because we’re thinking too much about them. Or thinking about them, period.  “What if they say this…what if they say that?”  Worry, worry, worry.  Why worry about what might happen?  What will happen…will happen.  But YOU control what will happen.

Keeping on the subject of Objections…my solution to overcoming objections…

View original 748 more words

Marketing Junk

You have a lot of junk to sort through in regards to marketing.  And I do mean junk.  But you (the local business owner) don’t know the half of it.  The big Fortune 500 companies have CMTO’s now. Chief Marketing Technology Officers.  No shit.  And they use really big words, too.  They say things like,

“It’s difficult to think about architecting experiences across touch point when the marketing organization is focused around optimizing within their own silos. Your thoughts on that hypothesis?”  

I took that out of a Forbes marketing article.  They crave marketing jargon so much…they make up new words like “architecting” when they’re talking about marketing!

Personally, I feel they’ve just lost touch.  I think the “big guys” should focus more on their employees, communication through the ranks, and giving their customers a great experience…instead of looking for the latest fad in “marketing technology”.   After all… consumers aren’t robots to be “decoded”… we’re people.  With emotions.

marketing junk

Image courtesy of “adamr” / FreeDigitalPhotos.net

Now…back to you…the local biz.  You still have a lot of junk to sort through.  It’s just different junk.  Yours is the 20 to 100 types of advertising mediums who have 1 to 15 salespeople each.  Knocking, calling, bugging, pitching, and lying. To you.  And here’s the WORST friggin’ part…  95% of them are untrained in handling advertising dollars. Untrained in how to make advertising actually WORK!  Untrained!  Why are you giving them your MONEY?!

I’m going to keep telling you…you HAVE to learn a little bit about the local marketing and advertising game in order to make an informed decision.  I want you to read a few books on marketing.  I want you to read a marketing blog here and there.

WAIT.  Here’s what I think you should do.  Read my book (Take A Bigger Slice).   Then, read Tim Miles’ book (Good Company).  Or vice-versa.  Actually, read Tim’s book first because you need to get a lot of other stuff tidied up before you decide to start spending money on any advertising.

Oh, what?  You’re spending money right now on advertising?  Ruh-roh.  That’s ok, as long as you:

  • Know what you stand for
  • Know what your goals are
  • Treat your employees and customers like gold
  • Know what kinds of things you should say in your advertising

Then, fire away!

I’m just trying to make the point that advertising isn’t a cure-all for your business woes.

THEN…when you DO have most of your ducks in a row… take a crack at my book.  I keep pushing you towards my book because it’s fairly short and to the point.  And that’s ultra-important because I run into a lot of business owners who say “I don’t read.”  What?!  How can you not READ?  Here’s what Charlie Tremendous Jones had to say about that. Click me.

Also, get the Wizard of Ads trilogy by Roy H. Williams.  His is advanced reading that you surround yourself with and melt into.  That’s when you really want to KNOW WHAT YOU NEED TO KNOW.  I went to a 3-day workshop of his like 10 years ago.  I walked away not only looking at advertising differently…I saw the whole world differently.  No joke.  Of course, there are many others that will help you along.  But there’s also a lot of jibber jabber out there.

I think I wrote my book to give people a quick rundown about what to do and what not to do in regards to local advertising.  I wanted to give business owners just enough advertising education so they would know if they were investing their advertising dollar wisely.  I want YOU to know if your ad budget is being managed by a bunch of monkeys.

Please don’t look for better marketing junk.  Just be a better marketer.  Be better at detecting what’s good and what stinks up the joint.

Oh, and also be glad you’re a local business owner who can see the smiles on your customers’ faces.  Rather than being a big, fat, greedy corporate CEO / stockholder who has lost all sense of what entrepreneurship and customer service really means.

Have a good’n.

 

Duane Christensen

Non-Fat Advertising blog

You’re Drunk! (On Your Online Advertising Stats – And What To Do About It)

I think you’re a little drunk. You’re tipsy. I’m ready to take your keys.

You love to see all of the “numbers” from your online advertising efforts. “Look! See! There are this many people clicking on my digital ad and visiting my website! Eureka!”

I’m calling BS!

Disclaimer-ish:  I have a few clients doing some Digital Advertising  : )  

From the moment you started your digital ad campaign…what happened to your sales? Did they rocket upwards like your website hits did? Nope. Because if they did…you would have stopped advertising in every other medium…and doubled-down on Digital. But you didn’t. You’re drunk from the “numbers”.

Digital Online Advertising

Image courtesy of “iosphere” / FreeDigitalPhotos.net

But they’re not the right numbers are they? No, they’re not. They’re not the numbers in which you TRULY want to see rise. Your sales. Otherwise, you would be shouting from the rooftops about the genius of online advertising. You’d be telling all your buddies how smart you are. You’d tell them you finally found the silver bullet of advertising…the magic potion of instant advertising success! But you’re not. Because you’re drunk on numbers that aren’t translating into an increase of sales that even justifies the cost of your online advertising.

It’s OK though!  I get it.  DRUNK PEOPLE DO REALLY DUMB THINGS!

Yes, there are exceptions and business categories that were BORN ONLINE… and digital advertising may be a no-brainer. I get that. But I’m talking about the local businesses you can call up and ask for service. Or the ones you can drive to and browse around and see their “things” that they’re selling. This is for the local businesses who have sucked it up with every other type of advertising in their town…and now advertising online is the “hot thing” now…and they just can’t help themselves from throwing money at it.

In what ways are you advertising online? Are you adding a good visual and a strong message that meshes with your Radio or TV campaign? I’m not opposed to that. As long as your ad is actually being seen…and not buried at the bottom of a web page (yet still counted as an “impression”).

OR… did you fall for the ad campaign that annoys the crap out of everyone? You know the one. The MOBILE one where you have to X out of the ad in order to get to the site you’re freakin’ trying to get to! Do you know how many people haven’t even taken the time to read your ad? About 90%. Maybe more. And out of that 10% of viewers who have read your ad…how many were “moved” by your persuasive message? How many of those are becoming big fans of yours because of that online ad? And every time your ad comes up…do they read it every time? Or do they read it just that ONE time (if they read it at all). Yup. Probably just that one time. (Unless your changing the creative of the ad consistently – which you’re probably not)

Oh, and I’m sure you know already that a lot of people accidentally miss the X…and it takes them to your website. That REALLY pisses them off.

So, there’s an app I visit fairly often. It’s a useful app. It’s pretty easy to navigate and get the information I’m looking for. But now…I’m ready with my finger. I know exactly where that X is going to be. Your ad doesn’t stand a chance. Heck, now, your ad doesn’t even annoy me anymore. It’s completely ignored.

But there has to be some use for DIGITAL, right? Well, sure there is. It’s just like a print ad…but it’s online. Remember way back when…when people used to read the newspaper? What kind of print ads worked best? Hmmmm. Here’s how I feel digital advertising works best:

1) When you’re already branded in your area (or people at least know who you are and what you sell)… then you use that digital ad for direct response – like for a Sale or a 2-for-1 deal that you can smack’em in the face with. Or if you’re HIRING. Because if you’re already a respected business in town – then it won’t take a lot of “convincing” to get some warm bodies in the door filling out applications.

2) Any direct response announcement that causes people to want to know more. Maybe it’s a special event. A concert. A new weight loss product. A survey (you fill it out – and get a 50% off coupon at a restaurant or something). A product everyone uses and you slashed the price. A work-at-home career opportunity.

3) As a support vehicle to a consistent Radio or TV campaign (you know I prefer Radio, right?). Maybe you want to use a small portion of your budget to add in some digital advertising. Sure. Go ahead. Just make sure it doesn’t clash with your Radio or TV ads. Keep the same strategy. Now, you’re just adding an extra visual element to your overall marketing campaign. Which is good. It’s not necessary to have success with your advertising…but go for it. Use it as a reminder for people who have already heard your other ads. It’s like an extra “touch”. It can speed up the branding process a little bit.

I feel a digital ad works far far better when it’s combined with a local radio or TV campaign (something with SOUND). Of course, the budget isn’t always available to do Radio or TV right. If that’s the case, and you’re going to try Digital on its own… fist you pray… then you better have a really kick ass, intriguing offer to show me in your online advertisement. You better write a headline that’s so good… it will drive me stinkin’ mad if I don’t click. And then pray some more.

But what are you really searching for? Don’t you just want a decent return on the advertising that you buy?

What the hell do you do though? You’ve tried everything! And none of it works! asd;lfkjerfogihfvdkd@!! #IGIVEUP

Well…here’s your “rehab” moment (cuz you’re drunk, remember?). Make a decision TODAY to treat your customers with more respect and compassion than your competition does. Train your employees to be nicer, smiley-er, “think on their feet” smarter, and whatever other things you can think of that YOU love when you experience great customer service.

THEN… you can try your advertising again. But ONLY after you’ve decided what kind of message people might care about. Now, that you’re treating your customers better…you probably have something to say in your advertising that’s worth listening to. You might have a story to tell that people will enjoy hearing! You can talk about how you’re helping your customers! You can even have your happy CUSTOMERS tell people how much you rock!

If your idea of good advertising is punching a person in the face…and then laying your flyer or business card on their unconscious body, so they see it when they wake up…you’ll always be doing it the wrong way. You’ll always be disappointed. Sober up and start doing it better. It’s not about “impressions”. It’s not about “getting your name out there”. It’s about making an impact. It’s about moving people closer to doing business with you…so when they finally DO need you…they’ll remember how your ads made them feel. And then they’ll buy from you. THEN, when you WOW them with your service, they’ll become a customer for life as long as you hold up your end of the deal…and keep treating them like humans, not “numbers”.

You’re starting to sober up…I know you are!

 

Duane Christensen

Non-Fat Advertising bloggity blog

 

Have you read the book? It will help bust you out of the bad habit of creating (or settling for) boring, ignored, and just plain ineffective advertising. Click Take A Bigger Slice

Clever Advertising: Nope, It Still Doesn’t Work

I saw a billboard the other day. It was for a dentist. The background was white. And it said, “This board used to be yellow.” Along with the dentist’s name and logo. Do you get it? (chortle, chortle)

Here’s me… major eye roll. They’re going to be highly disappointed with the return on investment of this billboard, I’m afraid.

dentist advertising

Authentic Non-Fat Advertising artwork.

Is “This board used to be yellow” CLEVER? Yes. It’s clever. But it’s a message wrapped in a bad “strategy”. Want to know why? Because do you know ANY dentist who can’t make the claim of giving you a whiter smile? No. All of them can. So, is this dentist offering anything unique or revolutionary? Far from it. They’re saying something that every dentist is saying in their advertising. Such as:

  • For a brighter smile…
  • You smile is your most important feature.
  • Free teeth whitening with every visit.
  • When you want a sensational smile…

I could go on with a bunch more cliché-ish type of phrases. But you get my point about “strategy”, right?

Sidenote: This “yellow-to-white” idea could actually have a chance of working – but not like they’re doing it. Read on…I’ll get to that…

The best strategy would be centered around something that you do or that you offer in which none of your competitors can. But that’s not always possible. So, that means you have to hang your hat on a core message that is NOT getting talked about by all of your competitors. Or at least not being talked about in the same way.

By the way, whether you’re a plumber, jeweler, motorcycle dealer, or whatever…this all applies to you. I got started on dentists because of that damn billboard I saw. Sorry. But let’s continue…

Dentists seem to be a dime a dozen (just like many other categories). So, in order to be successful, you’re going to have to be pretty spectacular. And advertise in a much different way. OR…just be happy with the few people you get trickling in from your small, immediate area. One way to stand out could be to specialize in an area…

You could focus on kids dental. Of course, you accept adults, too, but why not create a whole campaign around just the kids? (because you all know how parents these days are freakazoids about their children) Or some have decided to specialize in sedation dentistry (for the folks who have panic attacks and throw up whenever they even HEAR the word “dentist”).

But if specializing in something specific is NOT your bag…your strategy still should be based on what you think you can do better than your competition. And more importantly, that strength better be something consumers really care about and could potentially come to LOVE YOU FOR.

What’s an area of service that many of your competitors seem to fall short? And is that weakness frustrating to their customers. That’s a great place to attack. Maybe it’s “long wait time”. Or too painful. Or grumpy dentists and hygienists. Uncomfortable chairs, dingy waiting rooms, low-tech equipment, etc.

You know your industry. You know where your competition is falling short and where you may be able to stick in a wedge in order to gain some “marketing leverage”.

So, back to the dentist’s billboard. It may have had potential if there was a REASON that the billboard was “whiter”. Maybe they have a brand new, simpler method of whitening teeth. Maybe they can whiten teeth faster. Who knows? But if they just whiten teeth like everyone else… (in the words of motivational speaker, Matt Foley) WELLL! LA-DEE-FRICKIN’-DA!

Whoever came up with the clever dentist billboard ad…most likely thinks that “clever” is what advertising is about. But they’re wrong. “Clever” won’t cause someone to become your customer. Or any other cutesy play on words. Especially…when it’s only on a billboard.  Boom. I’m out. But wait… 

How could we salvage that ad campaign?

Here’s what I would do – I would create a humorous TV advertising campaign with the same “it used to be yellow” theme…to go along with the billboard (or completely scratch the billboard). Here’s how it goes…

Someone’s walking into the dentist office…just as this guy in a sweet, 70s-style, polyester BRIGHT WHITE suit is coming out. As they pass each other…he says, as he tugs on his collar, “This used to be yellow.” He may or may not also have a toothpick in his mouth and some righteous Elvis shades.

The next TV spot is the SAME thing except the person coming out could be a little girl in a bumblebee costume that’s black and white striped. And she is NOT happy, sister!

OMG there are so many possibilities. Heck, the whole concept could probably run as long as the Tom Bodett-Motel 6 ad campaign. FOR-EV-ER.

This type of creative concept will STAND OUT among a sea of competition. And among an ocean of boring, crappy ads. BUT… you’re gonna want to have some sort of logical hook in the ad as well. Meaning, either a guarantee of some kind, or something different about you that will tip people off the fence after you get them laughing.

Duane Christensen

Non-Fat Advertising blog

Have you read the book? It will help bust you out of the bad habit of creating (or settling for) boring, ignored, and just plain ineffective advertising. Click Take A Bigger Slice

Worth Listening To

advertising, marketing, ads, messageWatching an episode of Gang Related, some dialogue caught my ear.

The gang leader’s son was whining because he was in a wheelchair after being shot and saying ‘what can I do’? One of the top guys told him to start using his brain.

Then he says something like, “But Dad doesn’t ever want to hear what I have to say.”

And the other says to him, “You just need to say something worth listening to.”

THAT, my friends, is exactly what I’m trying to tell you about your marketing and advertising. Nobody’s going to listen if you’re yappin’ about the same ol’ crap that nobody cares about. But when you start saying things in your marketing messages worth listening to…then, you’ll start seeing results.

No matter what it is…

  • Your sales pitch
  • Your YouTube video
  • Your radio ad
  • Your digital ad
  • Your inner voice
  • Your social media posts

Start saying something worth listening to. Don’t blame your bad results on something that doesn’t deserve the blame.

 

KEEPING THEM (Your Grade A Customers)

How Are You Keeping in Touch with Your Customers?

I’m a sales & marketing guy. I have customers. But not as many as you, I bet. I take care of anywhere from 15 to 30 customers at any given time. Month in and month out. I see them as often as I can. I should see them more than I do. I write ads for them and manage their advertising placements. And I usually write new ad copy for them every month, keeping their story as fresh as I can. So, it’s basically pretty automatic for me to keep in touch with them fairly well. But I could do more. And I bet you could too.

You probably have a lot of customers. Which makes it harder to stay in touch with them all. And they might not buy from you very often. But you need to remind them that they’re one of your special customers. You need to help them remember you when they want to buy again. You need to make them know that they are important to you. Because they are, right? If a customer slips through the crack…then you’re losing ground.

And what if by keeping in touch with your customers, they’d buy from you more often? That would be nice, wouldn’t it? They might not even know about all of the services you provide. Remember snail mail? It’s kind of exciting to get something in the mail these days when it’s not a bill. But there’s one big thing you may not be utilizing. Email. It’s a great way to cheaply “touch” your customers. Just don’t try to sell something to them all of the time. Ewwww. Be strategic and thoughtful about your emails. And don’t overdo it. Once a month maybe?

What about newsletters? Are you at least sending a quarterly newsletter? No, not your brochure. Something with value inside. Tips and stuff. Interesting facts. New information. Gratefulness. Humor. And even something personal. Maybe a secret recipe passed down from your Great Grandma.

Why is it important to stay in touch with customers?

Because you have competitors clawing and scratching for their business. They want YOUR customer’s money. Your customers are constantly being seduced. Constantly. Yes, you may think they’re loyal. But they’re only loyal until they feel they might get treated a little more special by someone else. Sure, price can be a factor. But not as much as making a customer feel appreciated and like they’re part of your circle.

So, how long has it been since you’ve reached out to your past customers? Too long? I know you’re busy. But you need to get something to them. It doesn’t have to be perfect…but it’s good if it’s presented well. There are companies out there that can help you with this. They make it pretty easy actually. I just want you to make the decision to start keeping in touch with your customers today. Keep more of them. Get them to buy more often. Make them happier more often. And business will be good.

Have a groovy day!

Duane Christensen

 

Small Business Advertising

Small Business Advertising

So, there’s only one rule you need to follow with small business advertising. Just kidding. It’s a nightmare out there. You’re being told to do this and do that…and one thing seems to contradict the next.

Small Business Advertising Choices

You have too many choices…and too many people telling you things that don’t really matter when it comes to ROI.
Image courtesy of “Stuart Miles” / FreeDigitalPhotos.net

Oh. My. Goodness Gracious. Mary Joseph and the Baby! It’s so confusing, right? What can you do? What is the answer?

You can go ahead and do everything that a so-called “advertising guru” tells you to do. But they better be informing you about what matters. What matters, you say? What is it that will make your ads perform? Is it social media? Is it online ads? Is it TV? Is it Radio? Well……..where you put your ads doesn’t matter as much as you think it should. Your decision on where to invest some ad dollars ranks pretty far down on the list when it comes to whether or not you’ll get a decent return on investment.

Hang on a second though. Let me just share this little stat with you regarding online ads. Verify it for yourself if you wish, but “82% of online ads are ignored”. Of course, statistics always tend to get twisted. But this one seems about right to me. 82% ignored! Duh, right? Didn’t we already know that? Didn’t we know it deep down in our bellies? A brilliant colleague of mine put it kind of like this the other day… “How many small business advertising success stories have you heard of where digital advertising was the epic hero?” None? Me too. I clicked on one the other day, just for fun. It was for a local realtor. First, it was a coupon for a free market analysis. Free? Really? When’s the last time a realtor told you they’d come out and take a look at the home you wanted to sell…but it would cost you $149? Then, it gave hum-drum info about the realtor. Something that was just about as cookie cutter as you can get. This realtor is going to get zero return on his online advertising investment. And the majority of all the other online ads out there are just as bad…or worse. Or money-making scams. Yuck.

Stop! Wait! I’m just making a point. Don’t get your britches all bunched up yet. Guess what? There’s a pretty huge percentage of radio, TV, print, billboard, etc. that also goes unnoticed. What’s my point? I can make any kind of advertising work…or not work.

The truth is…no matter where you advertise, if you’re not saying anything that people might actually care about, then your frustration will continue.

Let’s get back to what matters when you’re thinking of pumping money into some local advertising options…

It’s the guts of the ad itself that matters. It’s the feelings you stir in a person that matters. It’s the connection you make with your carefully chosen words, pictures, sound, etc. Oh, but you think if you slap an ad out there in front of 20,000 people, that “someone just has to bite”, right? You’d think so…but it doesn’t work that way. If you feel that WHERE you put an ad is the most important part of advertising…you’re going to be let down.

Is there a Small Business Advertising formula?

Keep reading below…

Small Business Advertising

Small Business Advertising doesn’t come with a nifty formula for ROI.
Image courtesy of “khunaspix” / FreeDigitalPhotos.net

That would be super fantastic. You plug in x dollars and get y in return. If that was the case, an ad writer like myself would be out of business. I better call Dad and see if he has room on the family farm for me! But wait! There’s hope for my career in local advertising! Why? Because small business advertising is a little bit of an art. Plus some strategy. Then, sprinkle on some repetition; Stir in a handful of emotional hot buttons; Plus some passion for success; A desire to improve and innovate; And then a competitive spirit as a garnish to your “formula”. Ta-da! Boom! ROI here we come!

Oh my gosh. Seriously? That’s what it takes? Kind of. But you don’t “get it” all at once. You just start with one improvement at a time. You should honestly look at your advertising and ask yourself if anyone would really give a hoot if they encountered it. Better yet, grab someone off the street and ask them. You need an unbiased opinion. Someone who can give you un-sugar-coated advice for the greater good of your business success.

Heck, shoot your ads my way. I’ll give you the what-not on your current advertising. I won’t hold back. And I’ll tell you why something is good…or why something isn’t so good. Or completely rotten and ridiculous. Don’t take it personal though. You probably don’t even know me. Hey, maybe your advertising is superb and you’d just like to verify it. : )

Small Business Advertising No-Nos

You can start saying better things in your ads to improve performance. But maybe the first step I would suggest is to just burn all the bad stuff first. The bad stuff is anything that seems to be all about you. All the flim-flam that’s kind of bragging about what you do or sell. Don’t be alarmed, we can maybe add a few of those dopey things back in later. Start there though. You might not have any copy left in your ad after you do that, maybe you will. So, what’s left, I’m assuming might be verbiage about the person you’re trying to communicate with – your potential new customer – your target. That’s the stuff you want the majority of your ad to be. It needs to be about THEM. It needs to talk to your target directly, like you’re face-to-face with’em. It needs to get their attention, engage, entertain, and offer a solution for when they need your product or service. I don’t care if you need a branding type of ad or a direct-response ad. It better be about THEM – not you.

Has anything really changed over the years regarding how to make advertising work? Not really. It’s always been about engaging your target audience and getting them to fall in love with your company before they even meet you. The major thing that has changed in small business advertising is that we’re stretched thin. We’re busy. We’re distracted. At least 2000 other companies in your area are trying  to get a consumer’s attention these days. We’re bombarded with advertising crap. And one of the big reasons your average little local ad isn’t working is because we’ve all been burned or are sick and tired of dishonest and misleading advertising claims. We’re super skeptical! You say you’re a quality business? Ha! So, does everyone else. And their service sucks. But yours doesn’t (right?), so you have the potential to relay your awesomeness to the public.

I’m just trying to get you to understand why the content of your ad matters. You have to make some kind of emotional connection. You have to get across your trustworthiness…without saying, “We’re the people you can trust.” Or maybe you hang your hat and bet the farm on your ultra-witty slogan, “For all your blankity-blank needs.”  If you do, that slogan isn’t doing you one bit of good. But you’re in luck! Because we can make big things happen for you in a hurry. When your advertising is so bad (don’t think it’s you? – look again)… you’ll see faster dividends when you start saying things in your ads that people might actually care about.

Another no-no in my opinion…
Don’t start spreading your budget around to 20 different ad mediums. That’s 5% of your budget here, 5% there, and so on. You think a good “Media Mix” is what you need…but when you sprinkle your budget around so thin, nothing will ever stick or sink in.

What do you do next? I don’t know. I wrote a book. You could download it for $6.49 (quick, cheap sales pitch).

Where to put your ads? That’s up to you. As long as there’s an audience there…then there is potential for ROI. But you have to engage your target. It can’t be like the national brands that we’re all familiar with. I’m assuming your small business doesn’t have the level of top of mind awareness like the big companies who have multi-million-dollar ad budgets. Start somewhere with a smaller audience if you have to. Win them over first. Start on one or two radio stations. How about some TV spots in a few popular shows? How about getting a digital ad (with a powerful message) in front of 200,000 eyeballs a month? You don’t have to reach everyone. You start where you can afford to air your ads enough times each week so that people will start to remember you and trust you. Maybe you’re already doing something now. Do you know if it’s working? Maybe some small tweaks can jumpstart some response for you.

Better yet…I’d rather get a few detailed questions from you about your unique situation. I’ve got some time here and there outside of my daytime marketing job (not really, but I’m twitchy and need new challenges every once in a while) …and I kind of just like to help people out. Or it least head you down a better path.

You can start making your small business advertising a lot better, almost immediately, with only a few small changes.

Duane Christensen

Non-Fat Advertising blog

 

Have you read the book? It will help bust you out of the bad habit of creating (or settling for) boring, ignored, and just plain ineffective advertising. Click Take A Bigger Slice

Merry Christmas, Buy From Us!

Merry Christmas from all the staff at BoonDog’s. And may all your dreams come true in the year to come. Don’t forget that 20-piece ratchet sets are on sale through December and for every $100 you spend, you get a free $5 gift card.

I heard way too much of those kinds of ads this holiday season.

I never recommend to my clients that they should do a “holiday” type of ad. Either advertise your business in your ads, or do your holiday message, but don’t combine the two. Don’t be that person. Don’t be the one who thinks, “Hey, if we tell them Merry Christmas, they’ll think we’re kind and a great place to shop. Then, we can tell them about our Sale going on or all the products and services we have to offer that they might not know about.”

I don’t mind holiday themed ads. As long as you’re conservative with them. And as long as they’re creative and serve a purpose for your sales message.

I do some of them myself once in a while. For example, a body shop. What’s the biggest season for fender benders? Hunting season? No. Football season? Nuh uh. Shopping Season…

But back to whoring out the holidays in your advertising. You see it on social media a lot, too. Businesses using every trick they can think of to get you to like or share something.

“If you can find our logo on Baby Jesus’ manger, share this picture and comment ‘I found Hoozbit’s logo!’ Then, you’re entered into our drawing to win a slap in the face”… or something.

We’re a big fan of Christmas music in our home. Especially, my 6-year old daughter. There’s a radio station that starts playing all Christmas music the day after Thanksgiving. So, I’d find her radio tuned in to that station quite a bit. It’s adorable. But then, I hear that station’s commercial breaks through December and realize they probably had quite the Christmas Radio Ad package for local advertisers. It was probably just too good to pass up. “We’d be stupid not to!” Too many holiday and Christmas messages slapped together and pimping out Christmas for their own benefit (wishful thinking). I’m not a fan. PLUS…if I ever want my daughter to get into the advertising or copywriting biz…I don’t need her hearing such awful examples of advertising, right!??!

If you want your advertising to stand out. Be authentic. Be real. If you want to touch someone’s heart with your advertising, that’s great. You should be doing that ALL YEAR LONG. But hijacking Christmas for your back door sales pitch in your ads isn’t the way you do it.

Have a great day! Especially if you deserve one!

Duane Christensen

Non-Fat Advertising

 

Mouthing Off About Internet Advertising

Image courtesy of "Stuart Miles" / FreeDigitalPhotos.net

Image courtesy of “Stuart Miles” / FreeDigitalPhotos.net

Internet Advertising is so hip, man!

But is it the right thing for you?

I’m going to mouth off a little bit about Internet advertising. Good for some. Not so good for most – in my opinion.

I’m afraid Internet Advertising is going to be ineffective for a lot of small to medium-sized businesses – the local ones who are selling to local customers.

A business owner’s obsession with metrics and data is a good thing usually. But not with all advertising. That obsession makes a business owner LOVE Internet advertising. They drool over analytics. They say, “YES! Finally, I’ll know if it’s working or not!”

Attempting to turn advertising into a mathematical formula is like the dog chasing his tail.

I feel if they see ANY number (impressions, clicks, etc.) they’re pretty happy about it. They’re finally getting to SEE some ROI. Or what they think is ROI. “Internet Advertising is hip and cool and shiny and trackable! We’ve finally found our marketing secret weapon! We knew there was a perfect formula out there somewhere!”

Ugh.

How many Internet ads have you ever clicked on? Seriously.

I’m on the web a lot. ALL I get…is ANNOYED by most ads. The others are ignorable. Don’t get me wrong…there are TV, Radio, Billboard, Print and other forms of advertising that perform just as bad and are just as annoying. But I feel that businesses are thinking that Internet Advertising is the next best thing since the invention of the Keurig.

But it’s not. It’s just an advertising platform. It’s pretty close to Print advertising. You’re trying to get people’s attention visually and then say something in that ad that will make them take that next step towards buying a product or doing business with you. The only difference with Internet ads is that the person can go directly to a website or a special landing page of some kind.

The techies get it. The global online business people get it. It works when you do it right. BUT…it doesn’t work for the majority of the brick and mortar businesses. It CAN. But they’re not doing it right. They’re either trying to use it for Branding…which won’t work… OR they’re using it for direct response. But they never figured out how to make direct response work in their print ads – so why do they think it will all of a sudden work online?

I was searching for a specific West Coast business one day. And a local business ad popped up on the side of the website I was on. And it had no relation to what I was searching for. It’s part of their “media mix” and “branding” plan. It was annoying. That’s just really bad Internet advertising. That’s a waste of money in my opinion.

Are there good Internet advertising tactics? Sure. But the majority are doing it horribly wrong. A lot of money is being thrown in the toilet because of obsessions with analytics and numbers. That obsession is not good in every aspect of business.

For local businesses who are searching for customers locally…I’ll take an entertaining, sincere, and informational radio ad campaign any day. The power of the spoken word is incredible. 30 or 60 seconds of the right words can start moving mountains. The right words can start causing people to understand why you’re a great local company. You can tell your story. You can tell your customers’ stories. You can paint a picture of trust and competence with Radio.

TV is great for things that really need to be shown visibly. I’m not talking about visual products like diamonds and furniture…but products that need to be demonstrated. Or visual products that people can’t see in their mind very easily. Maybe you build awesome custom glass shower surrounds. You’ll probably have some luck with TV. But I might opt to side-step TV and replace that idea with good YouTube videos. A ton of them. Then, when people are searching for your product…BOOM…there are all your videos showing up in the online search. It depends on whether people know about what you offer. Maybe nobody is even searching online for what you offer because it’s so new or unique.

The power of sound is too big and bulky to ignore. If you’re not using it in your advertising, you’re missing out. It’s so powerful for branding and stirring emotions within your prospects. And that’s important when you’re trying to attract a new customer.

And “Media Mix” is getting even more watered down with the popularity of Internet Advertising.

“Let’s take some budget from our other 37 advertising investments and put that pot towards some internet ads!” Now, your advertising is spread even thinner. For a small local business, stay away from “Media Mix”. Put your budget into one advertising medium with sound…and start there. Grow from there. Own ONE audience first. Win that audience over – don’t sprinkle your ads to them – douse them. And I’d start with Radio. Not Pandora. Real radio. The listeners are there. And they are there consistently every single day. Why aren’t you talking to them?

All you have to do is find the right things to say in your advertising messages. Need help with that? Let me know. I can either help you out or get you pointed in the right direction.

And before you unleash your budget on Internet Advertising, do some research. Is it right for you? Your situation is unique – advertising isn’t a one size fits all endeavor. If you have questions about it, just let me know. I’d be happy to discuss with you over email or phone.

Have a great day!

Duane Christensen

Non-Fat Advertising

605-940-7984

duanechristensen1@gmail.com

Kicking Ass With Your Road Signs

Eau Gallie Veterinary Clinic GETS IT. Oh, boy do they get it.

They say they put messages on their sign like the ones in the picture here to get the attention of drivers and to get their point across.

Did you catch that?

  • Get the attention of drivers
  • Get their point across

Isn’t that the goal of ANY advertising? First, you need to get attention. THEN…you need to get your point across. And hopefully the point you’re trying to make is a good one and you can increase sales because of it.

Road SignsOh…I WISH I could have my own road signs to create messages for passer-bys!

Don’t let that space go to waste. Humor is good. Be different. Get attention and get your point across. Kudos to this business! They have people who stop and take pictures of their sign.

And make sure you change it up every couple of weeks. Or every week. Keep it fresh. Make people WANT to read your sign!

What? You’re afraid you’ll offend people? If you’re not offending SOMEONE…then you’re advertising is being ignored by EVERYONE. That’s an advertising RULE! Or it should be anyway.

So, stop telling me that “Our pizza is the best in town!”  Or “Get ready for summer with an A/C checkup!” (when it’s already October).

Please tell us something that gets our attention and that gets the point across. In EVERY aspect of your marketing. Use that advertising space wisely. You’ll be surprised with the results when you figure out how to talk to your prospects in a manner that makes them remember you.

Have a groovy day!

Duane Christensen

Non-Fat Advertising blog